Returns and Cancellations

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Cancellations of custom-made products after production has started will incur a fee of 75% of the order amount.

Returns and Complaints Policy: Due to the fragile and handmade nature of our products, returns are generally not possible.

 

Exceptions only apply if:

• The product was delivered damaged, or

• There is a proven manufacturing defect.

Damage upon delivery must be reported in writing within 7 calendar days of receipt.
Please include clear photos of the packaging before and after opening, as well as of the damaged product.

 

Return Procedure:
Send an email to pb.keramiek@outlook.be with:

• A description of the issue

• Photos as proof of the damage or defect

We will contact you as soon as possible to offer an appropriate solution (replacement or refund).