Returns and Cancellations

Returns and complaints policy

Due to the fragility and handmade nature of our products, returns are generally not possible. Exceptions are made in the following cases:

• The product was delivered damaged.

• There is a demonstrable production error.

Important: Damage upon delivery must be reported in writing within 7 calendar days of receipt. Please include clear photos of the packaging before and after opening , along with images of the damage to the product itself.

Return procedure

• Send an email to pb.keramiek@outlook.be with:

• A description of the problem

• Photos as proof of damage or error

• We will contact you as soon as possible to offer a suitable solution (replacement or refund).