Returns & Complaints Policy
Due to the fragile and handcrafted nature of our products, standard returns are not possible. Exceptions are made only if:
- The product was delivered damaged
- There is a verifiable manufacturing defect
Reporting damaged items:
Any damage during delivery must be reported in writing within 7 calendar days of receipt. Please include clear photos of the packaging before and after opening, as well as of the assembled product.
Return Procedure:
Please send an email to pb.keramiek@outlook.be with:
- A description of the issue
- Photos as proof of damage or defect
We will contact you as soon as possible to provide a suitable solution, such as a replacement or refund.
